Effective Date: Dec 2025

Website: https://fpcstalk.com

Practice name: FPSC

This Privacy Policy explains how Fenny Psychotherapy & Consulting Services

(FPCS) collect, use, and protect your personal information in accordance with

the UK General Data Protection Regulation (UK GDPR) and the Data Protection

Act 2018. We take your privacy seriously and only collect the information

needed to provide safe, ethical, and effective therapy or clinical services.

in this policy.

By using our website and services, you consent to the data practices described

Name: Fenny Psychotherapy & Consulting Services (FPCS)
Professional Title: Psychotherapist, Counsellor & Clinical Supervisor
Practice Address: Flat 1 Monsal Court, 68 Redwald Road E5
Email: info@fpcstalk.com
Phone: 07564772205
Data Controller: Franklyn Mgbadike

If you have any questions about this notice, please contact us using the details above.

At Fenny Psychotherapy & Consulting Services (FPCS) we understand that
privacy, confidentiality, and trust are fundamental to the therapeutic
relationship and other clinical work we provide. This Privacy Policy explains
how we collect, use, disclose, and safeguard your personal and health
information in connection with our psychotherapy and other clinical services,
which are provided both in-person and electronically (“e-therapy,”
“teletherapy,” or “telehealth”).
Important Note for Therapy Clients: This policy describes our general data
practices. Your specific therapeutic confidentiality and record-keeping are
primarily governed by:

• Your signed Informed Consent for Treatment agreement.
• Our professional ethical codes.

Please review your Informed Consent document for the most detailed information
about therapy-specific confidentiality, limits, and record handling.

We collect information that you provide directly to us and through automated
technologies.
A. Information You Provide:

• Contact Information: Name, email address, phone number, postal address.
• Health & Sensitive Data: When you become a client, we collect medical history,
  psychological assessments, session notes, and treatment plans. This is classified as

“Special Category Data” under data protection law. We only collect this with your
explicit consent or where processing is necessary for healthcare provision.

• Administrative Data: Billing information, appointment history, communications
  with us.
  

B. Information Collected Automatically:

• Technical Data: IP address, browser type, device information, pages visited, and time spent on our site via cookies and similar technologies (see Cookies section below)
• Analytics Data: Anonymous data to understand website performance.

• To provide psychotherapy assessment, treatment, and follow-up care
• To schedule and manage appointments
• To process payments and administer the practice
• To communicate with you
• To ensure website and system security
• To meet legal and professional obligations

Your confidentiality is paramount. We will never sell your data. We only
share information where necessary and lawful:

• With Your Explicit Consent: e.g., coordinating care with your GP or
  another specialist.
• For Legal Compliance: If required by a court order, subpoena, or to
  comply with safeguarding legislation.
• For Vital Interests: In a life-threatening emergency.
• Service Providers: Secure, GDPR-compliant vendors for video
  conferencing (e.g., Zoom for Healthcare), email encryption, practice
  management software, and payment processing. These providers act as Data
  Processors under strict contract.

We process your data on the following legal bases under the UK GDPR:

• Performance of a Contract: To provide the therapeutic services you request.
• Legal Obligation: To maintain clinical records as required by law and professional bodies.
• Vital Interests: To protect your or another person’s vital interests in an emergency.
• Explicit Consent: For the processing of Special Category Data (health information). You may withdraw consent at any time, but this may affect our ability to provide care.
• Legitimate Interests: For website security, administration, and business operations, provided your rights and interests do not override these.

We implement robust technical and organizational measures to protect your
data against unauthorized access, alteration, disclosure, or destruction.
These include:

• Encryption of data at rest and in transit.
• Secure password policies and access controls.
• Regular security assessments.
• Physically secured records.
• Confidentiality agreements with all staff/contractors.

Despite our safeguards, no electronic transmission or storage method is 100%
secure. We cannot guarantee absolute security.
Requests to exercise these rights must be made in writing to info@fpcstalk.com.

• Platform Security: You are responsible for securing your own device and internet connection on your end.
• Recordings: Teletherapy sessions are not recorded by the therapist without your separate, explicit, written consent. Please do not record sessions yourself without discussing it first, as it may be illegal and ethically complex.
• Digital Footprint: Be aware that activity on devices and internet connections can leave traces. Using personal, private devices on a secure network is recommended.

You have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Erasure (“right to be forgotten”) in certain circumstances.
• Restrict processing of your data.
• Data portability (to receive your data in a structured format).
• Object to processing based on legitimate interests.
• Not be subject to automated decision-making.

To exercise these rights, please contact us using the details in Section 2.

This website may use cookies or similar technologies to improve functionality
and analyse traffic.
Necessary cookies: Enable website operation.
Analytics cookies: Help understand usage patterns (anonymously).
Marketing cookies: Used only with consent for tailored communication via Marketing tools
You can manage or disable cookies in your browser settings.

If you sign up via my forms, I may send occasional updates or resources
related to therapy, supervision, or events.
Emails are sent through Marketing tools, which stores minimal contact details
(name, email).

You can unsubscribe or withdraw consent at any time by clicking
“unsubscribe” in any email.

We retain your personal data only as long as necessary:

• Clinical Records: Are retained for [e.g., 7 years after the end of
  treatment, or as stipulated by your professional indemnity insurer and UK
  law]. For minors, records are kept until they reach the age of 25.
• Website Inquiry Data: Is retained for a short period if you do not become
  a client.

We may update this policy periodically. The updated version will be posted
on our website with a new “Last Updated” date.

Our website may contain links to other sites. We are not responsible for the
privacy practices of these external sites.

If you have any questions about this Privacy Policy or your privacy rights, or
if you wish to make a request regarding your health information, please
contact:

Privacy Officer: Franklyn Mgbadike
Fenny Psychotherapy & Consulting Services (FPCS)
Phone: 07564772205
Email: info@fpcstalk.com
If you believe we have violated your privacy rights, you may file a complaint with
us using the contact information above. You may also file a complaint with:
The Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Phone: 0303 123 1113