Privacy Policy
Last updated: 12 Nov., 2025
Website: https://fpcstalk.com/
Practice name: Frankie — Psychotherapist & Clinical Supervisor
1 Introduction
This Privacy Policy explains how I (Frankie) collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
I take your privacy seriously and only collect the information needed to provide safe, ethical, and effective therapy or supervision services.
2 Who I Am
Name: Frankie
Professional title: Psychotherapist & Clinical Supervisor, Certified Transactional Analyst
Practice address: fpc
Email: [your email address]
Phone: [your contact number]
Data Controller: Frankie (for the purposes of UK GDPR)
If you have any questions about this notice, please contact me using the details above.
3 What Information I Collect
Depending on how you interact with me, I may collect:
Contact details — your name, phone number, email address.
Referral or enquiry information — what brought you to therapy or supervision.
Session notes — minimal factual notes about our work, stored securely.
Administrative data — invoices, payment records, and correspondence.
Website data — via cookies or analytics (e.g. through Google Analytics, if used) to understand site usage.
I do not collect unnecessary or excessive personal data.
4 How I Collect Your Information
Through contact forms on my website or email enquiries.
Through phone calls or messages you initiate.
During therapy or supervision sessions.
From referrals (with your consent).
Automatically, via cookies or analytics on the website.
5 Why I Collect and Use Your Information
Your information is used for:
Providing therapy or supervision sessions.
Managing appointments, communication, and payments.
Maintaining appropriate records as required by professional ethical standards.
Responding to your enquiries or feedback.
Meeting my legal and professional obligations (for example, record-keeping, insurance, safeguarding).
6 Lawful Basis for Processing
Under the UK GDPR, my lawful bases for processing your data are:
Contract: To provide you with therapy or supervision services.
Legal Obligation: To meet my obligations under UK law (e.g., record retention, tax).
Legitimate Interest: For business administration and service improvement.
Consent: For optional communications such as newsletters or marketing (e.g. via Mautic email system).
You may withdraw your consent at any time by contacting me.
7 How Your Data Is Stored and Protected
Client notes are kept securely (digitally encrypted or locked physical storage).
Electronic records are password-protected and encrypted.
Emails are accessed only via secure devices.
Website form data is encrypted via HTTPS (SSL).
Data is retained for seven years after the end of therapy, in line with professional guidance, and then securely deleted or destroyed.
8 Sharing of Information
Your personal information is not shared with third parties except:
When required by law (e.g. risk of harm, safeguarding, court order).
With professional services (e.g. accountant, insurance provider) for compliance.
For digital tools used in practice, such as:
Mautic (for consent-based marketing emails)
Google Analytics (for anonymised website usage data)
All third parties I work with are GDPR-compliant.
9 Your Rights Under UK GDPR
You have the following rights:
Access — to see what data I hold about you.
Rectification — to correct inaccuracies.
Erasure — to request deletion of your data (where legally permissible).
Restriction — to limit how I use your data.
Objection — to data processing in certain circumstances.
Data portability — to receive your data in a structured format.
To exercise these rights, contact me at [email address].
10 Cookies and Website Analytics
This website may use cookies or similar technologies to improve functionality and analyse traffic.
Necessary cookies: Enable website operation.
Analytics cookies: Help understand usage patterns (anonymously).
Marketing cookies: Used only with consent for tailored communication via Mautic.
You can manage or disable cookies in your browser settings.
11 Marketing and Mautic
If you sign up via my forms, I may send occasional updates or resources related to therapy, supervision, or events.
Emails are sent through Mautic, which stores minimal contact details (name, email).
You can unsubscribe or withdraw consent at any time by clicking “unsubscribe” in any email.
12 Data Retention
I retain therapy and supervision records for seven years after your final session (or until a child client turns 18 plus seven years), after which they are deleted securely.
Administrative data (e.g. invoices) is kept as required by tax law.
13 Complaints
If you have concerns about how your data is handled, please contact me first.
If you remain unsatisfied, you have the right to lodge a complaint with:
The Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Phone: 0303 123 1113
14 Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in law or practice.
The latest version will always be available on this website.
✅ Summary
I respect your confidentiality and privacy.
I collect only what is necessary for ethical, professional care.
You remain in control of your personal information.